Employer Frequently Asked Questions
Our training programs and workshops are customized to meet your individual needs and desired outcomes. We are able to conduct these trainings and workshops on any topic requested. Examples of training programs typically requested include:
- Stress Management
- Substance Abuse
- Effective Leadership
- Coping with Change
- Executive Coaching
- Meditation & Relaxation
We also provide supervisory training on addressing performance issues such as workplace violence, employee morale, substance abuse, absenteeism and tardiness.
What are some of the reasons why a person would call the EAP?
- Job stress
- Legal referral services
- Life improvement
- Long term care counseling
- Low-cost housing referrals
- Marital issues
- Practicing mindfulness
- Problems with a child
- Problems with a co-worker
- Problems with a supervisor
- Relationship issues
- Smoking cessation
- Supervisory training and coaching
- Time management
- Work issues
- Alcohol or drug abuse
- Balancing personal & professional life
- Child and family issues
- Child/Elder care
- Dealing with change
- Debt and money management
- Dissatisfaction with work
- Domestic violence
- Executive coaching
- Family issues
- Feeling overwhelmed
- Finding day care or elder care
- Job and career coaching
What happens when you or an employee calls the EAP?
Our EAP line is staffed exclusively, 24 hours a day 7 days a week, by Master’s and Ph.D. level clinicians with no less than 5 years experience in the counseling field. When you, one of your employees, or their family member contacts our EAP, one of these clinicians answers their call immediately. We do not put people on hold, use automated voicemail systems or use triage services.
Upon speaking with the client, the counselor assesses the situation, acquires demographic and contact information, works with the individual to determine a solution to the presenting problem and develops a treatment plan with the client, including a referral to a face-to-face counselor, if necessary.
The EAP counselor speaks with the caller for the amount of time that is needed by the client and schedules daily or weekly follow-ups, depending on the client’s preferences and needs.
Employee confidentiality and Utilization Data
We do not divulge the names of those who call our EAP. However, we can provide a complete set of aggregated reports to employers to show utilization. For example, our reports could tell you how many employees used our EAP services in a given time frame and which services they used.
Promoting EAP in the workplace
At the start of the program, Charles Nechtem Associates, Inc. provides posters, brochures, wallet cards and an introductory letter for employees.
We provide additional posters in several different styles 6 months into the program to remind the employees of the EAP. Posters and brochures are available in both English and Spanish and are available upon request at no additional cost.
We are also available for on-site orientation, critical incident stress debriefing (CISD) and health fairs.
We encourage you to discuss with us the communication methods that will best suit your organization and its culture.